Policies

By accessing, using, or placing an order with lockearms.com (BCB Brands LLC dba Locke Arms), you agree to be legally bound by all Store Policies (Terms and Conditions). Please review them carefully.

Ordering, pricing & cancellation

Order cancellation and fees

You acknowledge that we incur costs and dedicate resources when you place an order on lockearms.com. To maintain low prices for all customers, the following cancellation terms, conditions, and fees apply:

• A 10% cancellation fee will be charged for orders canceled before processing begins.
• Orders cannot be cancelled after the order has been processed. An order is considered processed once it has been confirmed by Locke Arms and is being prepared to ship. Orders are processed as they are received.
• Cancellation requests must be submitted, in writing, to [email protected] and are not valid until confirmed by Locke Arms.
• Locke Arms makes no guarantees that an order can be cancelled once the order has been placed by the customer and an order confirmation email has been sent to the customer.
• Order cancellations cannot be reversed and are final.
• You agree to pay the applicable cancellation fee (10% for unprocessed orders) plus any shipping or related charges if your cancellation request is approved by Locke Arms.

Online price and/or description errors

• Due to limited stock, if multiple orders are placed for the same item, we fulfill the first fully funded order with complete information. If an item is out of stock, we will cancel your order and issue a full refund. For multi-item orders, we may, at our discretion, fulfill in-stock items and refund out-of-stock items.
• Occasionally, items, or their descriptions or images, may contain errors or appear on the site by mistake.
• Locke Arms uses SMS, email, and other digital marketing channels, and pricing or listings may contain errors. We reserve the right to correct prices, limit sales, or cancel orders at our discretion.
• We do not guarantee that titles, descriptions, pictures, or prices on lockearms.com are error-free. We only guarantee that you will receive the item with the UPC number ordered. You are responsible for verifying with the manufacturer that pictures and descriptions match the UPC number.
• Disputes over UPC numbers will be resolved at Locke Arms' sole discretion. You agree to contact the manufacturer for resolution of any inaccuracies in descriptions or pictures.
• For substantial errors, as determined by Locke Arms, you agree to return the product at no cost to us beyond actual shipping charges. You are responsible for any additional charges.
• We do not accept returns, offer discounts, or issue refunds due to inaccuracies in pictures or descriptions.
• Locke Arms may cancel any order at any time for any reason, with final arbitration of discrepancies resting with us.

General sales information

• You must comply with all federal, state, and local laws regarding firearm and product purchases.
• You are responsible for cancellation and restocking fees if you order restricted or prohibited items.
• Products are shipped in their original manufacturer packaging with included accessories and warranties.
• Locke Arms only guarantees the UPC number of the ordered item. Pictures and descriptions may be inaccurate, and you must verify them with the manufacturer.
• Manufacturers may change products or accessories without notice. You must resolve such issues directly with the manufacturer.
• Prices fluctuate based on manufacturer or distributor changes. Locke Arms does not offer price guarantees or refunds for price drops after purchase.

Credit / debit card chargebacks

• By using lockearms.com, you agree to follow these Store Policies without fail.
• Chargebacks will be pursued through collection, judicial, or legal means.
• Fees for chargebacks include:
  • $25.00 per chargeback.
  • $100.00 administrative fee (or the maximum allowed by law if less).
  • Original chargeback amount, collection costs, incidental costs (travel, hotel, meals), and attorney fees.
  • Collection agent fees of 30% (accounts under 1 year) or 40% (accounts over 1 year) of the total owed.
• Chargebacks result in order cancellation and applicable cancellation fees.

Shipping & delivery

Order fulfillment

• Orders ship within 1 to 7 business days via UPS, FedEx, USPS, or other carriers, as determined by Locke Arms. NFA items take 10 to 15 business days.
• Shipping is charged per order, based on the types of items in your cart, and is shown at checkout.
• Your order may ship in more than one package. Firearms ship to your FFL dealer; other items ship to you.
• If the receiving party is unavailable, you are responsible for new arrangements and additional shipping costs. If a replacement is unavailable, the order will be canceled with applicable fees.

Orders without shipping protection

• If you decline shipping protection, Locke Arms is not responsible for loss, damage, or theft once your order is delivered to the carrier. You must file any claim with the carrier, which typically limits coverage to $100.
• You are responsible for extra shipping charges for large or oversized orders not calculated at checkout. Canceling such orders incurs cancellation fees.

Shipping protection

• If a protected order is lost, stolen, or damaged in transit, Locke Arms will replace the affected items or refund their purchase price.
• One fee covers every package in your order, including a firearm shipping to your FFL dealer.
• Coverage ends when the carrier confirms delivery. Packages lost or stolen after confirmed delivery are not covered.
• Report damage with photos to [email protected] within 24 hours of carrier-confirmed delivery.
• Report a lost package within 7 days of its expected delivery date.
• If a firearm arrives damaged, do not complete the transfer. Completing the transfer of a damaged firearm voids coverage.
• The shipping protection fee is not refunded when a claim is paid. It is refunded if your order is canceled before anything ships.

Non-firearm shipping

• We ship accessories, but not ammunition to P.O. Boxes; such orders will be canceled with applicable fees.
• Ammunition, items containing lithium batteries, or other items determined by carriers or regulation as hazardous, will ship via ground service and/or according to carrier requirements.

Proof of delivery

• You must provide a secure delivery point. Carrier "Delivered" status is legally binding proof of delivery.
• Locke Arms is not responsible for theft or mishaps after delivery.
• Optics orders may require restricted delivery, with the cardholder showing ID and signing. Failure to comply may result in cancellation and fees.

Risk of loss

• Title passes to you when your order is delivered to the carrier. Risk of loss passes to you at the same time, unless your order has shipping protection; then it passes when the carrier confirms delivery.

Firearms, ammunition & compliance

Buyer and/or user responsibility

You agree to follow all Store Policies (Terms and Conditions).

• Be at least 21 years old (or the legal age in your state) to purchase items from lockearms.com.
• Be of legal age to own items ordered.
• Provide requested information (e.g., state ID, photos of received products) within 48 hours if requested by Locke Arms.
• Comply with all federal, state, and local laws before ordering or using items from lockearms.com.
• Follow manufacturer safety instructions and use products safely and legally.
• Assume full responsibility for the legality of items purchased.
• Provide a valid contact phone number and email address for orders.
• Allow Locke Arms to contact you via the provided phone number or email.
• Make payment without disputing it for any reason.
• Verify with the manufacturer that the item's UPC number matches your expectations before ordering.
• Acknowledge that orders cannot be changed after placement; changes require cancellation and applicable fees.
• Confirm you are not prohibited by law from receiving items ordered.
• Confirm you are the actual transferee/buyer of firearms or other items.
• Confirm you have not been convicted of a felony or crime punishable by over one year of imprisonment, a misdemeanor crime of domestic violence, or been subject to a restraining order for stalking, harassment, or threats.
• Confirm you have not been dishonorably discharged from the Armed Forces, adjudicated mentally defective, or committed to a mental institution.
• Confirm you are not an unlawful user of or addicted to controlled substances.
• Hold Locke Arms harmless for any lead exposure from handling or discharging firearms, ammunition, or other items purchased.

Purchasing firearms online

• Items on lockearms.com are available for online purchase only; online pricing and stock do not reflect in-store availability.
• Firearms must be shipped to a valid FFL or picked up at our retail store. Retail store pick up is by appointment only and requires pre-approval by Locke Arms. It is illegal to ship firearms to non-FFL holders.
• The FFL list provided at checkout is general and may include dealers who are no longer in business, do not accept transfers, or have other issues. You are responsible for ensuring your chosen FFL can accept your order.
• You must ensure the FFL is open and will accept transfers at the address listed on their license, matching the address selected at checkout.
• If your chosen FFL cannot accept the transfer, you must provide an alternate FFL at our discretion.
• You are responsible for any shipping, restocking, or other charges if your FFL refuses the transfer or if delivery fails.
• Firearm orders require a copy of the FFL's license sent to [email protected] within 5 days. Orders without a valid FFL copy will be canceled and subject to cancellation fees.
• We ship only to the continental United States, excluding California. Some items may ship to Hawaii or Alaska at our discretion. Orders outside these parameters will be canceled with applicable fees.
• You must ensure customer and billing information match the payment method; non-matching information may result in cancellation and fees.
• By placing an order on lockearms.com, you acknowledge that you are the actual purchaser of the firearm, and responsible for adhering to all state and federal regulations regarding the sale and transfer of the firearm.
• Orders cannot be changed after placement; you are responsible for ensuring accuracy before ordering.
• You are responsible for return shipping costs and fees for products deemed returnable by Locke Arms.
• Locke Arms is not responsible for FFL transfer or return fees.

State restrictions

• Locke Arms may remove magazines to comply with state laws without financial compensation.
• We do not ship firearms to third parties for modification. You are responsible for ordering compliant firearms and for any associated charges if non-compliant items are ordered.
• We ship only to the continental United States. Some items may ship to Hawaii or Alaska at our discretion. Orders outside these parameters will be canceled with applicable fees.
• California: We only ship optics and accessories to California. No ammo, firearms or parts.
• Washington: We cannot ship firearm components with the features covered under the definition of assault rifle to Washington.
• If you are unsure if we can ship an item to your state, please contact us before placing your order.

Failed background check and/or failure to accept order

• You must accept and transfer your order from the FFL within 7 business days.
• Failure to transfer within this period incurs original shipping, return shipping, and a 20% restocking fee.

Used firearms

• Used firearm sales are final. Once transferred, a firearm is considered used, even if unfired, and no refunds or warranties are provided.
• Used items from distributors may have inaccurate descriptions or photos. Locke Arms has no knowledge of their condition, and you assume all responsibility for purchasing used firearms.

Ammunition purchases

• You must be 18 or older for rifle/shotgun ammunition and 21 or older for handgun ammunition.
• You are responsible for ensuring the correct ammunition is used in your firearm and complying with all applicable laws regarding purchase and use.
• All ammunition, and ammunition component, sales are final, and cannot be cancelled, returned, or exchanged. It is the customer's responsibility to ensure that you are purchasing the correct caliber and quantity based on item UPC.
• Due to USPS regulations, we cannot ship ammunition to P.O. Boxes. Such orders will be canceled with applicable fees.

Returns, warranties & restocking

Returns

• All sales are final. Returns, replacements, or repairs must be handled through the manufacturer.
• Locke Arms does not accept returns or offer replacements or repairs.
• Returned items are not eligible for refunds.

Restocking fees

• If a firearm or item must be returned to us or our wholesale partners, you are responsible for return shipping and all related costs.
• Upon receipt of a new, unopened item, we will refund the purchase price minus original shipping, return shipping, and a 20% restocking fee.
• Returns require a Return Authorization Number obtained by contacting us. Items shipped without this number will be considered abandoned, and no refund will be issued.

Warranty for new firearms and products

• Most new firearms and products are warranted by the manufacturer, and returns or repairs must be arranged directly with them.
• Locke Arms does not provide warranties or repairs. You must verify warranty availability with the manufacturer before purchase.
• Manufacturers may require you to pay shipping for warranty repairs. Locke Arms is not responsible for these costs or for verifying warranty policies.
• Manufacturer defects, including cosmetic issues, must be handled through the manufacturer. Locke Arms does not warrant any items.

Account, security & legal terms

Customer service

• Contact our customer service team via the contact page for questions or concerns.

Secure transmission

• Information collected during checkout is transmitted via industry-standard TLS, ensuring a secure connection.

Protecting your account

• You are responsible for protecting your username and password and for all activities under your account.

Indemnification agreement

• You are responsible for all representations made when purchasing under these Store Policies.
• If you make incorrect representations or fail to comply with these policies, you will indemnify, defend, and hold Locke Arms harmless from any civil or criminal liability arising from your purchase or use of lockearms.com.
• By placing an order, you release Locke Arms from liability related to the purchased products, including handling or transportation, and agree to indemnify Locke Arms against any resulting claims.

Reviews, communications, comments, and other content

• Feedback, suggestions, and reviews must not be untruthful, defamatory, illegal, threatening, obscene, invasive, infringing, or otherwise objectionable.
• By submitting content, you grant Locke Arms a nonexclusive, perpetual, royalty-free right to use, publish, modify, adapt, distribute, and display it worldwide.
• You represent that you own or control the content and that it is accurate.
• Locke Arms may remove or edit content but is not responsible for third-party content.

Disclosure

• We may disclose your personal information if you violate these Store Policies, if required by law, or for collection of owed amounts.
• Locke Arms does not design or manufacture products sold. We are not liable for merchantability, fitness for purpose, or any other legal claims.

General default by buyer and/or user

• If you default on these Store Policies, Locke Arms may block your access, terminate your account, and report the default to credit agencies or third parties.
• We may cancel any order for any reason, refunding amounts paid.

License and site access

• Locke Arms grants a limited license for personal use of lockearms.com. This does not include downloading, modifying, or exploiting content without written consent.
• Unauthorized use voids this license.

Privacy policy

This privacy policy sets out how Locke Arms uses and protects any information you give us when you use this website. We are committed to protecting your privacy. If we ask you to provide information by which you can be identified, it is used only in accordance with this policy. We may update this policy from time to time by updating this page; check back periodically for changes.

What we collect

• Name, shipping and billing address, phone number and email address
• Order history
• Government-issued ID or FFL documentation you provide for a compliance-restricted order
• Demographic information such as preferences and interests relevant to customer surveys and/or offers

We use this information to process and fulfill your order, for internal record keeping, and to improve our products and services. If you have opted in, we may periodically send promotional emails about new products, special offers, or other information we think you may find interesting, using the email address you provided.

Security

We are committed to ensuring your information is secure. To prevent unauthorized access or disclosure, we maintain suitable physical, electronic and managerial safeguards for information we collect online. Checkout information is transmitted using industry-standard TLS encryption (see Secure transmission).

Analytics and site behavior

We use Google Analytics 4 to understand how visitors use the site and to improve it. We use the Google Maps Platform (Places and Address Validation APIs) to autocomplete and verify shipping addresses at checkout. We use traffic-log cookies to see which pages are used; this data is used for statistical analysis and is not tied back to you individually.

Payment processing

Payments are processed by Authorize.Net. We do not store your full card number ourselves; if you choose to save a card for faster checkout on a future order, it is held in Authorize.Net's secure card vault (CIM), not on our servers.

Compliance documents

Government-issued ID or FFL documentation you upload for a compliance-restricted order is used only to verify eligibility for that order. It is retained for 2 years after the order is completed or cancelled, after which it is securely deleted.

Order and account email

Order confirmations, shipping updates and other order-related email are sent through Amazon SES. Every promotional email includes an unsubscribe link; you can also opt out of promotional email at any time by emailing [email protected].

Cookies

• A cookie is a small file placed on your device that lets a website recognize you on return visits and remember your preferences.
• We use cookies to keep your cart and session working as you browse, and traffic-log cookies to see which pages are used so we can improve the site.
• When you first arrive from another website or an ad, we remember which one for 30 days and record it with your order, so we can see which sites send us customers. We keep only the site's name and any campaign tags in the link, never the page you came from.
• Most browsers accept cookies by default. You can change your browser settings to decline them, though parts of the site may not work as well if you do.

Links to other websites

Our website may contain links to other websites of interest. Once you use one of these links to leave our site, we have no control over that other website and are not responsible for the protection or privacy of any information you provide there. Review the privacy policy of any site you visit.

Controlling your personal information

You can opt out of promotional email at any time using the unsubscribe link included in every marketing email we send, or by emailing [email protected]. We do not sell, rent or lease your personal information to third parties, and we only share it with third parties as needed to fulfill your order (shipping carriers, payment processing, and the FFL you designate) or where required by law. If you believe information we hold about you is incorrect or incomplete, email us and we will correct it promptly.

Limitation of liability

• lockearms.com is provided "as is" and "as available" without warranties. Use is at your own risk.
• We do not warrant that the site, servers, or emails are virus-free.
• You are responsible for any damages resulting from site use.

Force majeure

• Locke Arms is not liable for failure to comply with these Store Policies due to acts of God, natural disasters, labor issues, laws, or technical failures.

Severability

• If any provision is unlawful or unenforceable, it will be severed, and the remaining provisions remain enforceable.

Entire agreement

• These Store Policies constitute the entire agreement between you and Locke Arms, superseding prior agreements.
• Ambiguities will be resolved at Locke Arms' discretion.

Personal guaranty

• If you represent a company or entity, you personally guarantee all obligations and sums owed to Locke Arms.

Binding effect

• These Store Policies are binding on all parties and their successors.

Attorney fees

• You are responsible for attorney fees related to enforcing these Store Policies.

Jurisdiction and all other legal matters

• By using lockearms.com, you consent to jurisdiction in Bayfield County, WI.
• Failure to comply may result in criminal charges for theft or deception.
• Locke Arms may collect personal property to satisfy owed amounts or judgments.

Copyright

• Site content is owned by Locke Arms and protected by U.S. and international copyright laws.

Changes to store policies

• We may update these Store Policies at any time. Check periodically for changes. Continued use of lockearms.com constitutes acceptance of updates.